12 Baje Privacy Policy —
Your data is completely secure

Some personal information is collected to register you and deliver services on the 12 Baje platform. We only collect what is genuinely needed to provide those services — nothing excessive or irrelevant.

When you register, place a bet, or use our app on 12 Baje, the following information may be collected automatically or directly from you. We have also clearly explained below why each type of data is collected.

Types of data collected:

• Identity Information: Full name, date of birth, and National ID number — used solely for age verification and KYC purposes.
• Contact Information: Mobile number and email — for account security notifications and important updates.
• Financial information: bKash/Nagad/Rocket number — for processing deposits and withdrawals. Card numbers and bank passwords are never stored.
• Technical Information: IP address, browser and device information — used for security monitoring and fraud prevention.
• Activity information: Betting history and transaction records — retained for dispute resolution and account protection.

12 Baje uses your data only for specific, legitimate purposes. A core principle of our privacy policy is that information is never used beyond the purpose for which it was collected. Below is a clear breakdown of what data is used and why.

• Account management: Your basic information is used for registration, login, password recovery, and account verification.
• Payment Processing: To process your deposit and withdrawal requests quickly and accurately.
• Ensuring Security: To detect and prevent fraud, multiple accounts, and other prohibited activities.
• Customer Support: To resolve your complaints, questions, or issues promptly and effectively.
• Legal liability: To comply with applicable laws in Bangladesh and the requirements of regulatory bodies.
• Platform Improvement: Anonymous and aggregated data is analyzed to improve the user experience.
• Promotional Communications: With your consent, messages about bonuses and offers will be sent to you; you may unsubscribe at any time.

12 Baje does not generally share your data with third parties. Sharing may occur only in the limited circumstances outlined below, and in every case it is governed by strict confidentiality agreements.

• Payment Partners: Only the relevant information needed to process transactions is shared with payment gateways such as bKash, Nagad, and Rocket.
• Legal obligations: When required by a lawful order or investigation by the Government of Bangladesh or a regulatory authority.
• Fraud Prevention: Relevant information may be shared with cybersecurity or fraud investigation agencies when required.
• Technology Service Providers: For secure server and IT services; they are not permitted to use your data independently.

12 Baje uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser that improve your experience and help ensure security. A full breakdown of the cookies we use is provided below.

Optional cookies can be disabled from your browser settings. However, disabling essential cookies may cause some 12 Baje services to not function properly.

12 Baje follows industry-leading standards to protect your data. Multiple safeguards are in place at both the technical and administrative levels. Our security team monitors systems around the clock.

• 256-bit SSL/TLS encryption: All data exchanges occur through encrypted channels.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Firewall & Intrusion Detection: Unauthorized access attempts are automatically detected and blocked.
• Regular Security Audits: Independent security experts conduct regular system audits.
• Restricted access: Only authorized personnel have access to specific data.
• Data Backup: Your data is backed up regularly in a secure location.

Every user on the 12 Baje platform has a number of important rights regarding their personal data. To exercise any of these rights, please contact our support team.

12 Baje does not retain your data longer than necessary. All relevant information is kept while your account is active. After account closure, different retention periods apply depending on the type of data.

• Identity & Contact Information: Up to 5 years after account closure — due to legal requirements.
• Financial transaction records: Up to 7 years — in accordance with banking and financial regulations.
• Login & Activity Logs: 1 year — for security investigation purposes.
• Cookie and browsing data: Automatically deleted after 90 days.
• Support Ticket: Up to 2 years after resolution.

Once the retention period expires, data is securely and permanently deleted with no possibility of recovery.

12 Baje strictly prohibits all services for users under 18. Age is verified at registration, and national ID verification is mandatory in any case where there is reasonable doubt.

• We do not knowingly collect personal information from anyone under the age of 18.
• Any account found to belong to a minor will be closed immediately.
• All data associated with that account is permanently deleted.
• If you believe a minor is using 12 Baje, please notify our support team.

12 Baje reserves the right to update this privacy policy at any time. Registered users will be notified in advance of any significant changes via email or SMS.

• The date of any changes will always be shown at the top of the page.
• For major changes, 7 days' notice will be provided in advance.
• Continued use of the platform after an update constitutes acceptance of the revised policy.
• If you do not agree to the updated policy, please contact support to close your account.

If you have any questions, complaints, or data-related requests regarding this privacy policy, please get in touch with us. Our data protection team will respond as quickly as possible.

• Email: [email protected]
• Live Chat: Click the chat icon in the bottom-right corner of the website.
• Time: 24 hours a day, 7 days a week.
• Response Time: Usually within 24–48 hours.